A gift from Curio Object
A gift with your first order.
Subscribe for a complimentary coaster and care cloth with your first order.
Refund policy
Returns & Refunds
Requesting a return
If you ordered the wrong item, changed your mind or decided your purchase is not right for you, please contact [CONTACT EMAIL] within 14 days of delivery. Include your order number and the items you wish to return.
Please send the items back within 14 days of notifying us.
Return instructions
Please contact us for the correct return address and instructions before sending your parcel. The designated return location may vary depending on your destination.
Do not return items to the manufacturer or the dispatch address on your parcel unless we instruct you to do so. Contacting us for instructions does not make your statutory right to cancel subject to our approval.
Item condition
Please return items in their original condition, with the gift box and included accessories wherever possible. You may inspect your purchase as you would in a shop.
Items must be securely packed for the return journey. Where permitted by law, a refund may be reduced to reflect any loss in value caused by use or handling beyond what is necessary to inspect the goods.
Return shipping and customs charges
For returns due to personal preference, including ordering the wrong item or changing your mind, you are responsible for the direct cost of return shipping.
Any duties, taxes or customs clearance fees arising specifically from the return shipment are also your responsibility only where permitted by law and clearly disclosed before purchase. These charges depend on the return route and may not apply to every return.
If we provide a paid return label, its cost will be confirmed with you in advance and may be deducted from your refund with your agreement. You will not be charged twice for the same return shipping service.
We do not retrospectively charge the original outbound shipping or import costs that we agreed to cover when you placed your order.
Import charges paid directly to customs authorities or a carrier are not refunded by us. Any recovery of those charges must be requested from the relevant authority or carrier, subject to their rules. This does not affect any refund we are legally required to provide.
Damaged, faulty or incorrect items
If your order arrives damaged, has a manufacturing defect or does not match what you ordered, please contact [CONTACT EMAIL] promptly with your order number and, where possible, photographs of the item and packaging.
We will work with you to arrange the appropriate refund, replacement or other remedy under applicable law. We cover reasonable and necessary return costs in these cases, including applicable return customs charges.
Please do not send broken glass back until we provide safe return instructions.
Refunds
We will notify you when your return has been received and reviewed. Refunds are issued to the original payment method.
For statutory cancellations, we will refund you within the applicable legal deadline. Where the law allows, we may withhold the refund until we receive the returned goods or evidence that they have been sent back, whichever is earlier.
If any lawful deduction applies, we will explain the reason and amount. Your bank or payment provider may require additional time to display the refund.
Where required by law, we also refund the original standard delivery charge. Any additional amount paid for an upgraded delivery service is excluded unless the law requires otherwise.
Exchanges
If you would like a different item, please contact us to discuss availability and return arrangements. Exchanges due to personal preference are subject to the return shipping and customs terms above.
Your rights
This policy does not limit your statutory consumer rights. Any mandatory local rights, longer cancellation periods or additional remedies remain applicable.
Contact
For return or refund assistance, please email [CONTACT EMAIL].